Frequently Asked Questions | Aassort

Each Aassort artwork is handcrafted by artists using soft cotton cord and carefully selected framing materials.

The included frame is the frame shown in the product images. Custom Frame lets you choose a different frame finish. Both options arrive framed and ready to hang.

For a custom request, email info@aassort.com with the product link, your desired dimensions, color preferences, and any reference images. Our team will review your request and follow up with the available options.

Please contact info@aassort.com as soon as possible. We will do our best to help before production or shipment, but changes cannot be guaranteed once work has begun or the order has shipped.

Each artwork is shipped framed. We protect the frame with foam and reinforced corner guards. If your artwork arrives damaged in transit, contact us and we will arrange a replacement or a refund.

Yes. Aassort offers free shipping on all orders.

Standard handmade artwork requires approximately 3–5 business days for production, followed by approximately 7–10 business days in transit. The estimated total delivery time is approximately 10–15 business days.

Custom artwork requires approximately 5–7 business days for production, followed by approximately 7–10 business days in transit. The estimated total delivery time is approximately 12–17 business days.

Tracking details will be sent to the email address used at checkout after your order has shipped.

Any applicable import duties and taxes are covered by Aassort.

Before shipping, Aassort confirms the final order with you. We only dispatch once you approve it.

Before shipping, Aassort confirms the final order with you and only dispatches it after you approve it. After delivery, you may request a return or exchange within 14 days. If the artwork arrives damaged or has a quality issue, Aassort covers the return shipping cost and you may choose a replacement or a refund. If you simply do not like the item or want to return it for another non-quality-related reason, you are responsible for the return shipping cost.

If the artwork has a quality issue or arrives damaged, Aassort covers the return shipping cost and you may choose a replacement or a refund. If you simply do not like the item or change your mind, you are responsible for the return shipping cost.

Contact info@aassort.com within 14 days of delivery and include your order number plus clear photos of the artwork and packaging. For a quality issue or transit damage, Aassort covers return shipping and you may choose a replacement or a refund.

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to post the refund.

Available payment methods are shown at checkout and may vary by country or region. Options may include major credit cards, PayPal, Klarna, and Afterpay. A payment method is available only when it appears during checkout.

Email info@aassort.com with your order number or product link and any details that will help us assist you. We aim to reply within 24 hours.