Shipping policy

1. Delivery Times

  • Carrier & Transit: For smaller items, we ship via YunExpress. Medium and large items are shipped via UPS and DHL. Once your package is handed to the carrier, delivery typically takes 7–10 business days.
  • Order Processing: Each artwork is made to order and typically requires 3–5 business days for production after payment is confirmed.
  • Total Timeframe: From order placement to delivery, allow approximately 10–15 business days. Delivery to remote areas may take longer.
  • Cut-off Times & Holidays: Orders placed by 2:00 PM ET on a business day will enter processing the same day. Orders placed after the cut-off, on weekends, or on U.S. public holidays will begin processing on the next business day.
  • Customs Clearance: We work closely with our logistics partners to help your artwork clear customs smoothly. Unexpected delays caused by inspections, carriers, or local authorities may occur. If we learn of a significant delay, we will notify you.

2. Duties & Taxes

  • Duties Covered: Aassort covers applicable import duties and taxes charged by customs for your order.
  • No Hidden Costs: The price paid at checkout is the total amount charged by Aassort. If a carrier requests an additional customs payment upon delivery, please contact us immediately so we can assist.

3. Shipping Destinations & Restrictions

We ship to most destinations worldwide.

  • PO Boxes: PO Boxes cannot be used for medium and large items shipped by UPS or DHL. Please provide a physical street address.
  • Remote Areas: Additional delivery time may apply to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, and remote islands.
  • Restricted Countries and Regions: We currently cannot ship to Afghanistan, Syria, North Korea, Iran, Cuba, Sudan, and certain remote islands or territories.

If your destination is unavailable at checkout, contact us and we will explore alternative delivery options whenever possible.

4. Shipping Rates & Order Minimums

  • No Minimum Order: There is no minimum order value or quantity.
  • Free Worldwide Shipping: We offer free shipping on all orders to every destination currently served by Aassort, with no minimum purchase requirement.

5. Packaging & Protection

We use professional-grade packaging to protect your artwork during transit.

  • Small Items: Packed in sturdy, reinforced cardboard boxes.
  • Large and Oversized Items: Packed in custom-built wooden crates for additional protection.

6. Order Tracking

Once your order ships, you will receive an email or SMS containing your tracking number. You can access the Track Order link on aassort.com or track the shipment directly on the carrier’s website.

7. Signature Requirements

A signature may be required upon delivery to help ensure your artwork arrives safely. If nobody is available, the carrier may attempt redelivery or leave further instructions.

8. Address Changes

  • Before Shipment: Contact us at info@aassort.com or +1 (503) 432-1809 to request an address change.
  • After Shipment: Address changes may incur additional carrier fees and are subject to carrier approval. Contact us immediately and we will do our best to assist.

9. Damaged or Lost Shipments

If your order arrives damaged, contact us within 7 business days of delivery and provide photos of the item and packaging. If your order has not arrived within the expected delivery window or tracking shows an exception, contact us so we can investigate and arrange an appropriate resolution.

10. Insurance

All shipments are insured from our facility to the delivery destination at no additional charge.

11. Returns & Refunds

  • Return Window: Most standard items may be returned within 14 calendar days of delivery, subject to our Return and Refund Policy.
  • Custom Orders: Custom or personalized colors and sizes are non-returnable and non-exchangeable unless damaged, defective, incorrect, or otherwise required by applicable law.
  • Return Shipping: Aassort covers return shipping for damaged or incorrect products. For approved change-of-mind returns, the customer is responsible for return shipping costs.
  • Refund Processing: Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected.

12. Multiple & Gift Orders

  • Multiple Pieces: Multiple artworks will normally arrive together under one tracking number, although separate shipments may occasionally be required.
  • Gifts or Alternate Recipients: Enter the recipient’s name, delivery address, and any relevant instructions in the cart or order notes. Let us know if the order is a gift.

13. Contact & Support

Email: info@aassort.com

Phone: +1 (503) 432-1809

Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.